This unit applies to all catering operations where food and related services are provided.

This unit must be assessed after the following prerequisite units:

SITXFSA001A Implement food safety procedures

SITXOHS002A Follow workplace hygiene procedures.

ELEMENT

PERFORMANCE CRITERIA

1

Establish and implement procedures for quality control.

1.1

Apply appropriate quality procedures to ensure the quality of raw materials, cooking processes, portion control, presentation and protection of food from contamination for all menu items.

1.2

Ensure that products and services are consistent and meet enterprise requirements.

1.3

Ensure that food items match menu descriptions.

2

Monitor quality.

2.1

Apply procedures to monitor quality, including observation, formal audits and reviews, tasting and seeking feedback.

2.2

Apply procedures to monitor and ensure compliance with current food safety program and legislative and regulatory requirements.

3

Solve quality-related problems.

3.1

Identify and solve problems related to quality control of food.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

problem-solving skills to deal with quality or service breakdowns highlighted in audits and reviews

literacy skills to read or prepare reports about food quality and read information about food safety legislation and standards

numeracy skills to calculate ratios of satisfaction and summarise audit responses as percentages.

The following knowledge must be assessed as part of this unit:

role of quality control in the kitchen and its link to overall business performance and profitability

key areas for monitoring quality

features and benefits of different quality control mechanisms used in commercial kitchens.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

demonstrated ability to establish, implement and maintain quality control systems in a commercial kitchen

knowledge of food safety regulations and requirements

knowledge of quality systems and options suitable for a commercial cookery or catering enterprise.

Context of and specific resources for assessment

Assessment must ensure:

access to a commercial cookery or catering work environment

project or work activities conducted over a period of time to allow the candidate to establish and implement quality control systems within a real work environment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of documentation related to quality systems, including policies and procedures, and audit summaries and reports prepared by the candidate

evaluation of food quality in a work environment where the candidate is responsible for quality control

written or oral questions about chosen systems and reasoning

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITHCCC025A Monitor catering revenue and costs.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Quality procedures may include:

formal audits against enterprise quality standards and requirements

formal compliance inspections against industry and regulatory requirements

feedback from colleagues and customers

reviews of costs and revenues.

Sector

Hospitality

Commercial Cookery and Catering

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.